My article is damaged, incorrectly shipped or incomplete what should I do?

We are sorry to hear that you that you have a complaint on one of our articles.
Always send us an email first before you return the article. We’ll try to solve the problem as soon as possible.

My product is damaged or defect:

To best help you, please send an e-mail to including the following information:

  1. A picture of the product including the product number
  2. A clear picture of the defect
  3. Your order number

As soon as we receive all the information we'll do our best to help you further.

* Products that are damaged by not following the washing instructions, can't be repaired and won't be refunded. 

I received items I didn't order:

Did you receive a product you didn't order? Send an e-mail to including the following information:

  1. Your order number
  2. The product numbers of the products you have received incorrectly.